At k101, your personal data belongs to you. This Privacy Policy explains exactly what information k101 collects when you use Pakistan's premier online casino and sportsbook, how that information is used, who it may be shared with, and what rights you hold over your own data.
These six principles guide every decision k101 makes about your personal data. They do not replace the full Privacy Policy below — all users must read the complete document.
k101 collects only the data strictly necessary to operate your account, process transactions, comply with KYC requirements, and deliver our services. We do not harvest data for its own sake.
All personal data held by k101 is stored on encrypted servers with strict access controls. Only authorised personnel with a legitimate operational need may access your information, and all access is logged and audited.
You have the right to access, correct, export, and in certain circumstances delete your personal data. k101 provides straightforward mechanisms to exercise these rights without undue delay or bureaucratic friction.
k101 does not and will never sell your personal data to third-party marketers, data brokers, or advertising networks. Your information is used solely to operate and improve the k101 platform and fulfil legal obligations.
This Privacy Policy is written in plain, accessible English. k101 is committed to being upfront about what data is collected, why it is collected, and exactly who may see it — with no hidden clauses or vague language.
k101 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law and our gaming licence. Data no longer required is securely deleted or anonymised.
k101 ("we", "us", "our") operates the online casino and sportsbook platform accessible at k101.app (the "Platform"). We are committed to protecting and respecting the privacy of every individual who visits, registers on, or interacts with the Platform.
This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by k101. Please read this document carefully to understand our practices regarding your personal data and how we will treat it. This policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated herein by reference.
By creating an account on k101, depositing funds, placing a bet, or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
Pakistan Users: k101 serves English-speaking users across Pakistan, including players in Karachi, Lahore, Islamabad, Faisalabad, and beyond. All personal data provided by Pakistani users is handled in accordance with this Privacy Policy and k101's applicable licensing obligations.
k101 collects personal data from you in the following circumstances: when you register an account; when you complete KYC verification; when you make a deposit or withdrawal; when you place a bet or play a game; when you contact customer support; and when you navigate the Platform. The categories of data we collect are set out below.
Full legal name as appearing on your CNIC, date of birth, CNIC number, Pakistani mobile number, email address, and residential address. This data is collected during account registration and KYC verification.
Details of payment methods used including JazzCash account numbers, EasyPaisa wallet numbers, HBL/UBL/Allied Bank account references, SadaPay identifiers, and USDT TRC20 wallet addresses. We also record transaction histories including deposit amounts, withdrawal amounts, and dates — all denominated in Pakistani Rupees (PKR).
Records of all bets placed, games played, wager amounts, outcomes, bonus usage, and session durations. This data is retained for regulatory compliance and responsible gaming monitoring purposes.
IP address, browser type and version, operating system, device type, screen resolution, time zone, and pages visited on the Platform. This data is collected automatically when you access k101.
Records of all communications between you and k101 customer support, including live chat transcripts, support ticket content, and email correspondence.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, CNIC, date of birth | Account creation, KYC, age verification |
| Contact | Mobile number, email, address | Communication, account recovery |
| Financial | JazzCash / EasyPaisa / bank details | Payment processing, AML compliance |
| Gaming Activity | Bet history, session logs | Service delivery, responsible gaming |
| Technical | IP address, device data | Security, fraud prevention |
| Communications | Support chat, emails | Customer service, dispute resolution |
k101 uses your personal data for the following specific purposes, all of which are necessary to operate the Platform lawfully and effectively:
No Automated Decision-Making: k101 does not make any decisions that produce significant legal effects on you solely through automated processing without human review. Account risk assessments are reviewed by our compliance team before any material action is taken.
k101 processes your personal data under the following legal bases:
k101 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit k101.app. We use the following categories of cookies:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions.
Note: k101 does not use third-party advertising or retargeting cookies. We do not allow any ad networks to place tracking cookies on k101.app. Your browsing activity on this Platform is not shared with external advertising platforms.
k101 does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described, and subject to appropriate data processing agreements:
As k101 operates under an internationally recognised gaming licence, some of your personal data may be transferred to, stored, or processed in countries outside Pakistan. Where such transfers occur, k101 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to or higher than that required under our licensing obligations.
Appropriate safeguards for international transfers include contractual clauses that bind the recipient to handle your data in a manner consistent with this Privacy Policy, and restrictions on onward transfers without k101's prior written approval.
Your Assurance: Regardless of where your data is processed, k101 ensures that the same privacy protections described in this Policy apply. You retain all the rights described in Section 9 whether your data is processed in Pakistan or internationally.
k101 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to mandatory minimum retention periods imposed by our gaming licence and applicable law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & KYC records | 5 years after account closure | Gaming licence obligation, AML compliance |
| Transaction records | 5 years after transaction date | Financial regulation, audit trail |
| Betting history | 5 years after account closure | Dispute resolution, regulatory compliance |
| Support communications | 3 years after case closure | Dispute resolution, quality assurance |
| Marketing preferences | Until consent withdrawn + 1 year | Evidence of consent |
| Technical / access logs | 12 months | Security monitoring, fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
As a k101 user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact k101 customer support at the email address provided in Section 16. k101 will respond to all valid requests within 30 days and will not charge a fee for exercising your rights in good faith.
Identity Verification: For security reasons, k101 will verify your identity before actioning any data rights request. This typically requires confirmation of the email address and mobile number registered on your account. Requests that cannot be verified will not be processed.
k101 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures in place include:
Despite these measures, no internet-based system is entirely immune to security breaches. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, k101 will notify affected users without undue delay, and will report to the relevant regulatory authority as required under our licensing obligations.
k101 enforces a strict minimum age of 21 years for all users. The Platform is not directed at, and does not knowingly collect personal data from, any person under the age of 21. CNIC verification is required for all accounts, and k101 employs automated and manual age verification processes to enforce this restriction.
If k101 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all funds will be handled in accordance with our underage gambling procedure, and all personal data associated with the account will be deleted to the extent permitted by law.
If you are a parent or guardian and believe that a minor has registered on k101, please contact us immediately at the address in Section 16 so that appropriate action can be taken without delay.
The k101 Platform does not contain links to third-party websites. All content and navigation on k101.app is internal to the k101 platform. This Privacy Policy applies solely to data processed by k101 through the k101.app Platform and does not extend to any external services, payment provider interfaces, or third-party game studio portals that may be accessed through k101's game delivery mechanisms.
When you interact with a third-party game provider's content through k101, that provider's own privacy policy may apply in addition to this one. k101 selects game providers who maintain privacy standards consistent with this Policy, but k101 is not responsible for the privacy practices of third-party studios beyond the contractual protections in place.
With your consent, k101 may send you promotional communications about new games, bonuses, PSL betting promotions, casino offers, and other k101 news relevant to Pakistani players. Marketing messages are sent via email and SMS to the contact details registered on your account.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect transactional messages such as deposit confirmations, withdrawal notifications, security alerts, or important account-related notices — these are sent regardless of marketing preferences as they are necessary for the operation of your account.
k101 uses gaming activity data to monitor for signs of problem gambling behaviour and to operate our responsible gaming tools. This processing is carried out in the legitimate interests of user welfare and in fulfilment of our obligations under our gaming licence.
Specifically, k101 may use your gaming activity data to: trigger responsible gaming prompts when unusual patterns are detected; apply self-imposed limits you have set in your account settings; enforce cooling-off periods and self-exclusion requests; and report aggregate anonymised responsible gaming data to our licensing regulator.
Self-exclusion requests are treated with the highest priority. When you self-exclude, k101 will suppress all marketing communications to you, remove your details from active player databases, and share your self-exclusion status with our responsible gaming programme partners as permitted under our licensing conditions. For more information on the tools available to you, please visit our Responsible Gaming page.
21+ Commitment: Data collected during age verification is never used for any purpose other than confirming eligibility and maintaining our regulatory compliance records. k101 does not use CNIC data for credit scoring, profiling, or any commercial purpose beyond identity verification and fraud prevention.
k101 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or gaming licence requirements. When material changes are made, k101 will notify registered users via email and by posting a prominent notice on the Platform. The "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Policy, you must stop using the Platform and may request account closure in accordance with Section 11 of the Terms & Conditions. We encourage you to review this page periodically to stay informed of how k101 protects your data.
If you have any questions about this Privacy Policy, wish to exercise your data rights, have concerns about how k101 has handled your personal data, or need to report a potential data protection issue, please contact our Data Protection team directly.
Contact email: [email protected]
k101 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days. For complex data rights requests, we will notify you if an extension of up to a further 60 days is required, along with the reason for the delay.
If you are not satisfied with k101's response to your privacy concern, you may escalate the matter to the independent dispute resolution or data protection supervisory body designated by k101's licensing regulator. Details of this body are available upon request from customer support.
Last Reviewed: This Privacy Policy was last reviewed and updated on 1 January 2026. k101 recommends that all users review this document on a periodic basis to remain informed of their privacy rights and k101's data handling practices.
k101 combines bank-grade data security with the best cricket betting and casino experience in Pakistan — all in PKR via JazzCash, EasyPaisa, and major banks.
Login to k101 Explore k101 Casino21+ only. Please gamble responsibly.